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  1. I would like to purchase a particular recording but it is not available in my country/territory. What should I do?

    Many of our recordings can be purchased from various online retailers by clicking on their buy buttons on the CD item pages. The CD item pages can be accessed through the ‘Search Catalogue’ section. Please also visit the ‘Online Sales’ section.

    If the recording is not available from online retailers, please contact our distributor in your country. Click here for a list of Naxos distributors.

    If you need further assistance, please contact Naxos Customer Service.


  2. I cannot play any tracks or hear any sound. What should I do?

    Please make sure you use the following.

    Tested Configurations

    Operating System Browser Browser Plugin
    Microsoft Windows 98SE / 2000 / XP MS IE 6 or later
    FireFox 1.x or later
    Flash Player 9.x or later
    (MS IE setting: Privacy = Medium, cookies allowed, Pop-up Blocker = Off; Sound setting = No Sound)

    Operating System Browser Browser Plugin
    Mac OS 10.2.x (PowerPC) /
    Mac OS 10.3.x (PowerPC)
    MS IE 5.x or later
    Safari 1.x or later
    Flash Player 9.x or later


    Mac OS 10.3.x (Intel) Safari 2.x or later (Rosetta mode)
    Firefox 1.x or later (Rosetta mode)
    Flash Player 9.x or later

    Mac OS 10.3.x /
    Mac OS 10.4.x /
    Mac OS 10.5.x
    Safari 3.x or later
    Firefox 1.x or later
    Flash Player 9.x or later

    Reference Sites:

    To Enable cookies and JavaScript in different Browsers:
    http://myuhportal.hawaii.edu/misc/java_cook.html
    http://www.cmu.edu/computing/documentation/web_configure/web_configure.html

    If the problem persists, please contact Naxos Customer Service


    2.1  What are the minimum system requirements to stream using Flash?

    Please make sure you use the following.

    PC/MAC:
    Flash Player 9.x or later

  3. How do I listen to an entire album without clicking on each track?

    You can listen to only one track at a time on Naxos.com. If you would like to listen to complete albums without interruptions in 48 kbps AAC MP4 Standard Quality or 128 kbps AAC MP4 High Quality sound, please subscribe to www.NaxosMusicLibrary.com or www.NaxosMusicLibrary.com/Jazz.


  4. I have just registered but cannot log into my account. What should I do?

    Please contact Naxos Customer Service.


  5. How do I change my registered email address?

    Please email your old and new email addresses to Naxos Customer Service.


  6. When I click on a track, my web browser returns to the login page. What should I do?

    a. Set the privacy to medium in Internet Options under Control Panel.




    b. In the Advanced section of Privacy, enter ‘http://www.naxos.com’ in Address of Web site and click Allow.



  7. How come I cannot listen to Historical, Nostalgia and Jazz Legends recordings?

    Naxos Historical, Nostalgia, and Jazz Legends recordings are not available for audio streaming in the United States due to the uncertain legal situation regarding pre-1972 sound recordings.


  8. How do I upgrade my free subscription to a paid subscription so I can listen to complete tracks?

    Login to your account, click on ‘Manage My Profile’ at the top right corner of the page and complete the form.


  9. Does Naxos.com offer any digital downloads?

    No. However, our music can be downloaded primarily from Classicsonline (www.classicsonline.com) and other major Digital Service Providers. Please refer to our Buy Online section at http://www.naxos.com/buyonline.asp.


  10. I am an artist and would like to submit my demo to Naxos. Where and whom should I send it to?

    Please send all demos to:

    Naxos Digital Services Ltd.
    Attn: Edith Lei
    Level 11, Cyberport 1
    100 Cyberport Road
    Hong Kong


  11. I would like to use your music in a film or play. Who should I contact?

    Please visit the Licensing section of Naxos.com Licensing.


 


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9:51:29 PM, 26 December 2014
All Naxos Historical, Naxos Classical Archives, Naxos Jazz, Folk and Rock Legends and Naxos Nostalgia titles are not available in the United States and some titles may not be available in Australia and Singapore because these countries have copyright laws that provide or may provide for terms of protection for sound recordings that differ from the rest of the world.
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