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General FAQs

What is Naxos.com?

Naxos.com is the website that provides comprehensive information about Naxos Records, its artists and the label’s extensive catalogue. It contains information about classical music in general, alongside a number of educational resources. It gives details of upcoming releases plus regular news items. Additionally, the site carries links to other business areas within the Naxos Group of Companies, as well as other sites which may be of interest to classical music lovers.

What are the key features and benefits of subscribing to Naxos.com?

These are the benefits of a free subscription:

  • Get free album downloads with our monthly newsletters.
  • Receive Naxos email newsletters, plus FREE ALBUM downloads and special offers for as long as you are subscribed to our mailing list.
  • Browse through a host of different musical genres, from mediaeval to contemporary.

Is Naxos.com available in my country?

Yes. Naxos.com is accessible anywhere in the world.


Technical FAQs

What are the minimum system requirements?

Windows

2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
32- and 64-bit (unless noted): Microsoft® Windows® XP SP3 (32-bit), Windows Vista® (32-bit), Windows 7, Windows 8.1 and Windows 10
Latest versions of Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome and Opera
512MB of RAM (1GB of RAM recommended for netbooks)
Adobe Flash player downloadable for free on https://get.adobe.com/flashplayer/

Mac OS

Intel Core™ Duo 1.83GHz or faster processor
Mac OS X v10.9, or later
Latest versions of Safari, Mozilla Firefox, Google Chrome, and Opera
512MB of RAM
Adobe Flash player downloadable for free on https://get.adobe.com/flashplayer/

How do I search for music?

You may browse the various sections of the homepage, or type a keyword in the Search box located in the upper part of the page.

How do I play music?

Check if you have Adobe Flash Player installed. If you don’t yet have this, you may download it here: https://get.adobe.com/flashplayer/. You may then proceed to open a CD/Album page and click the green button beside the track title to start listening to track previews.

How do I listen to an entire album without clicking on each track?

You can listen to only one track at a time on Naxos.com. If you would like to listen to complete albums without interruptions in high quality sound, please subscribe to www.NaxosMusicLibrary.com. There are also specific libraries for Jazz and World music at www.NaxosMusicLibrary.com/Jazz and www.NaxosMusicLibrary.com/World.

Does Naxos.com offer any digital downloads?

No. However, our music can be downloaded from major Digital Service Providers. Please refer to our Buy Online section at https://www.naxos.com/buyonline.asp.

I would like to purchase a particular recording but it is not available in my country/territory. What should I do?

Many of our recordings can be purchased from various online retailers by clicking on their buy buttons on the CD item pages. The CD item pages can be accessed through the ‘Search Catalogue’ section.

If the recording is not available from online retailers, please contact our distributor in your country. Click (https://www.naxos.com/distributors.asp) for a list of Naxos distributors. If you need further assistance, please contact Naxos Customer Service.

The site is down. What do I do?

Please take note of any error message that appears. Securing a screenshot would also help. Send it to customer.service@naxos.com with the subject line ‘Site Down’, together with your country location, the exact time it happened and your time zone so we can investigate the problem as soon as possible.


Other FAQs

I am an artist and would like to submit my demo to Naxos. Where and to whom should I send it?

Please send all demos to:

Naxos Digital Services Ltd.
Attn: Edith Lei
Level 11, Cyberport 1
100 Cyberport Road
Hong Kong

I would like to use your music in a film or play. Who should I contact?

Please visit the Licensing section of Naxos.com at https://www.naxos.com/licensing.asp.

In case I see sites with Naxos albums or videos which I believe were posted illegally, how can I let your company know about them?

Please send us an email at customer.service@naxos.com with the subject line ‘For takedown investigation’ so we can issue the takedown on these sites.

I noticed a typo or content error on the site. What do I do?

Please send us an email at customer.service@naxos.com with the subject line ‘Content Error’ so we can make the appropriate corrections.

I have found a glitch in one track, how do I let you know?

Please send us an email at customer.service@naxos.com with the subject line ‘Track Glitch’ so we can make the appropriate corrections.

How can I request a printed catalogue?

Please send us an email at customer.service@naxos.com with the subject line ‘Printed Catalogue Request’ so we can send the request to the appropriate Naxos office in your area for assistance.

How do I subscribe or unsubscribe to your newsletters?

I don’t want to receive so many emails from you. How can I reduce the emails but still be a subscriber?

You can change your preferences at any time by updating your profile. This includes the number and type of emails, and your preferred genres of music.

Can I use contents of your site as my resource citation?

Please send us an email at customer.service@naxos.com with the subject line ‘Citation Request’ so we can send the request to the appropriate Naxos department for assistance.

 

Naxos Records, a member of the Naxos Music Group